Position level:
Middle+
English level:
Upper-Intermediate +
Location:
Lisbon (Hybrid)
We’re looking for an Account Manager with B2B experience to work with a platform that helps digital products retain and engage users through loyalty programs, gamified missions, and token-based rewards.
Main requirements
3+ years as an Account Manager or Customer Success Manager in B2B SaaS
Proven experience managing multiple client accounts simultaneously (5–15)
Hands-on experience launching clients end-to-end: onboarding → configuration → production
Solid understanding of web and mobile application architecture
Confident working knowledge of: REST APIs (endpoints, events, callbacks, webhooks), Client–server interactions, Databases (entities, relations, event-based logic)
Experience with analytics and BI tools: Tableau (or equivalents: Looker, Power BI, Metabase)
Comfortable working with admin panels and no-code tools
Understanding of loyalty, gamification, and retention mechanics
Ability to select and adapt loyalty mechanisms based on client business goals
Experience working with solution catalogs, templates, or modular platforms
Clear, structured communication with B2B clients
Ability to translate business needs into technical requirements
Proactive mindset — focused on driving outcomes, not just execution
Strong ownership, time management, and deadline discipline
English level - C1
Main responsibilities
Manage client communication across all stages: onboarding, configuration, and production launch
Select appropriate loyalty and gamification mechanics from the Enable3 catalog
Independently configure client programs in the product’s admin panel
Collect, structure, and communicate client requests to the development team
Coordinate with the Sales team during client handover and go-live
Ensure timely launches and alignment with client expectations
What we offer
Hybrid format in Lisbon, Portugal
Flexible working hours
20 paid days to recharge and unwind
Additional support covering 14 days for health-related matters
Professional growth support during the first months, with guidance from experienced team members
Engaging corporate events and activities
Competitive financial compensation
Stages of interviews
Call with Recruiter
Intro Call with Hiring Manager
Final Call if needed
About Enable3
Enable3 is the loyalty and engagement layer for digital brands.
We help mobile apps, games, fintech companies, edtech platforms and other digital products launch loyalty programs in days. From classic points and missions to token-based campaigns and community rewards.
